Last Updated: August 2026
Vertex Integrated Pest Management (“Vertex Integrated Pest Management”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, requesting a pest control inspection, or enquiring about our services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
By using our website or submitting your information to us, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Name
- Mobile number
- Email address
- Property or service location
- Address or locality details provided for service requirements
- Details about your pest control requirements
- Information submitted through enquiry or contact forms
- Service preferences and appointment details
- Any other information you voluntarily provide to us
We may also receive technical information associated with your use of the website, such as browser type, device information, IP address, referring pages, and general website usage information, where applicable.
2. How We Use Your Information
We may use the information collected from you for legitimate business and service-related purposes, including:
- Responding to enquiries and requests
- Scheduling inspections and pest control services
- Providing quotations and service information
- Understanding your pest control requirements
- Communicating about appointments and services
- Providing customer support
- Improving our services and website
- Maintaining internal business records
- Sending service-related updates
- Communicating promotional offers or information where permitted and appropriate
- Preventing misuse, fraud, spam, or unauthorised activity
- Complying with applicable legal and regulatory requirements
We only seek to use information for purposes reasonably connected with our business, customer service, and website operations.
3. Enquiry and Contact Forms
When you submit an enquiry through our website, you may be asked to provide information such as your name, phone number, email address, location, and service requirements.
This information allows our team to contact you regarding your enquiry, provide relevant information, arrange an inspection, or assist with your requested pest control service.
Please do not submit confidential, unnecessary, or sensitive information through website enquiry forms.
4. Use of Information for Communication
When you provide your contact details, we may contact you by phone, email, WhatsApp, SMS, or other communication methods where appropriate to:
- Respond to your enquiry
- Confirm or manage an appointment
- Provide a quotation
- Discuss your requested service
- Provide service-related information
- Follow up on a service enquiry
Where applicable, you may request that we stop sending non-essential promotional communications
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and improve the overall user experience.
Cookies may be placed by us or by third-party services used on the website, where applicable.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Analytics and Website Services
We may use website analytics, security, hosting, form, communication, or other technical services to operate and improve our website.
Such third-party service providers may process limited information as necessary to provide their services. We expect service providers handling information on our behalf to use appropriate safeguards and only process information for relevant purposes.
7. Sharing of Information
Vertex Integrated Pest Management does not sell or rent your personal information to third parties.
We may share information where reasonably necessary with:
- Employees and authorised representatives involved in providing services
- Service providers supporting website, hosting, communication, analytics, or business operations
- Professional advisers where necessary
- Government authorities, regulators, law-enforcement agencies, or other parties where required or permitted by applicable law
- Third parties where necessary to protect our legal rights, property, customers, website, or business operations
We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
8. Data Security
We take reasonable steps to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
However, no website, electronic transmission, storage system, or internet-based communication can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
9. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide requested services
- Complete business transactions
- Maintain service and business records
- Handle customer support or disputes
- Meet legal, accounting, tax, regulatory, or compliance requirements
- Protect our legitimate business interests
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal or business requirements.
10. Accuracy of Information
You are responsible for providing accurate and up-to-date information when submitting an enquiry or requesting our services.
If any information provided to us is incorrect or changes, you may contact us to request an appropriate update.
11. Third-Party Websites and Links
Our website may contain links to third-party websites, social media platforms, map services, or other external websites.
These third-party websites operate under their own privacy policies and terms. Vertex Integrated Pest Management is not responsible for the privacy practices, content, security, or policies of external websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
12. Children's Privacy
Our website and services are intended for general users and are not specifically directed toward children.
We do not knowingly request unnecessary personal information from children through our website. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action where required.
13. Your Privacy Choices
Subject to applicable law, you may contact us regarding personal information that you have provided to us.
Depending on the circumstances and applicable legal requirements, you may request:
- Information about personal data we hold about you
- Correction of inaccurate information
- Deletion or erasure of information where applicable
- Withdrawal of consent where processing is based on consent
- Cessation of certain promotional communications
- Assistance with privacy-related concerns or complaints
Some information may need to be retained where required for legal, regulatory, contractual, security, or legitimate business purposes.
14. Withdrawal of Consent
Where we process information based on your consent, you may contact us to withdraw that consent.
Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal, and certain information may continue to be processed where another lawful basis or legal requirement applies.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
16. Limitation of Liability
While Vertex Integrated Pest Management takes reasonable steps to protect information, we shall not be responsible for security incidents, data loss, unauthorised access, or disclosure resulting from circumstances beyond our reasonable control, including internet failures, third-party service failures, cyberattacks, device compromise, or other events that cannot reasonably be prevented.
Nothing in this Privacy Policy is intended to exclude or limit any liability or rights that cannot legally be excluded or limited under applicable law.
17. Applicable Law
This Privacy Policy shall be interpreted in accordance with applicable laws and regulations of India.
Any dispute relating to privacy or the use of this website shall be subject to the applicable laws and jurisdiction of the appropriate courts or authorities.
18. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Vertex Integrated Pest Management
Phone: +91 83699 45889
Email: info@vertex-pests.com
Website: www.vertex-pests.com
Office Address:
Shop No. 6, 1st Floor, Dastan Phata,
Uran–Panvel Road, Near Maruti Suzuki Showroom,
Behind RKG School, Jasai, Panvel,
Maharashtra – 410206
Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Emergency Services Available (By Appointment)
We will make reasonable efforts to review and respond to genuine privacy-related requests in accordance with applicable requirements.